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STMPARTS
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All Sales are considered
final unless the item is
received damaged in transit. Each
item sold is 100%
guaranteed brand new
unless listed
differently in the
ad. Damaged In Transit
If you received your
item damaged, many times
it is due to negligence
on the part of the
delivering carrier.
Visible damage to the
carton/package is not
always required.
Many times weight
from a heavier package
can cause damage to the
contents inside without
causing visible damage
to the outer
carton/package.
The Optional Insurance must be purchased to file a claim.
In the case of an
item received damaged
please follow these
steps:
- If your item was
delivered by the
USPS, please forward
us an email (scan
document and email)
or fax
(864-688-3229) explaining
the damages along
with the the amounts
it cost you.
We need your
Personal Signature
on the note, and as
soon as we receive
it we will send you
the replacement part
at no expense to
you.
- If your item was delivered by FedEx Ground Service or United Parcel Service please email or call us (864-688-3229) for us to put the claim in for you.
- Send us an email
at ship@stmparts.com
that the above step
has been completed
and a brief
description of the
items condition.
- You must keep
the package and all
of its contents in
your possession
until contacted by
the carrier for
pickup or disposal.
STMPARTS
will take over from
here! We will follow
through the claim
process until we are
notified of the final
outcome of the claim. This process takes
approximately two weeks
until we will be able to
ship you a new item.
Please be patient and
understand we are not
the only ones involved
in delivering a package
to you. STMPARTS
works diligently to
resolve all matters
until the customer is
satisfied. We appreciate
your cooperation and
understanding.
 Proud
to be an American
Corporation
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